Collaborating with Dreamport has been a journey, and if there’s one part people always ask me about, it’s the training. So let me break it down honestly for anyone considering joining or just curious about what goes on.

Is the training vigorous? Rough? Gruesome?
Not at all. It’s not some drill camp. It’s just a lot of new information, especially if you’ve never operated in the travel industry before. For me, it felt like stepping into an entirely new world: airline codes, industry terms, global hubs, GDS systems, fare rules, and so much more. I had to absorb all this before I could even speak confidently on a call with a traveller.

But here’s the truth: You have to be ready to learn, You get time to do so too! They don’t just throw you on the phones and say “good luck.” The process is cumulative, which means you build your knowledge step by step while working. You start with theory, then slowly mix in practice.

So what does Dreamport training include?

• Self-paced Online Modules: These are your foundation. They cover everything from airline industry basics to advanced ticketing strategies. Some videos are under 3 minutes, others around 10 to 15 minutes for deeper topics. You also get slides, call recordings, and scripts to study.
• Live Training Sessions: These come later, once you’ve gone through the basics. They focus on real scenarios like handling objections, quoting correctly, and client relationship building. These are usually interactive and happen in smaller groups so you can ask questions.
• Practice Calls: The real game-changer. After theory, you move to practice calls where trainers provide feedback and support. It’s where everything clicks.

The entire training can take a few weeks to a couple of months, depending on how fast you absorb and practice. Why so long? Because the travel industry is complex and ever-changing, fares, seasons, airline policies, and client expectations shift constantly. Rushing through training would only set you up for failure later.

What’s in it for new travel managers?
Honestly, a lot. The deeper you go into the training, the more you realize it’s not just about selling tickets. You’re learning how to consult clients, manage relationships, and understand the psychology of people in a competitive industry. These are skills that stay with you for life: negotiation, problem-solving, time management, and customer care.

For me personally, the best part was realizing that training isn’t a one-time thing, you keep learning even after you’re on the floor. The more you succeed with the clients, the more confident you become, and the more sense all that early information makes. Looking back, I’m glad the process was detailed because that’s what gave me the confidence to handle complex bookings later on.

Bottom line: The training at Dreamport isn’t “hard”, it’s detailed. And that’s a good thing because the knowledge you gain translates into higher percentage of bookings, more return clients, and bigger pay-for-performance rates. If you stay open-minded, take notes, and apply what you learn, you’ll see results, not just in your numbers, but in your personal growth too.